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(Mid-City Arcade), Shop 18, 200 Bourke St   Melbourne
Tel: 03 9663 1400
  Overall: 1   Food: 2   Environment: 2   Service: 1   Cost Per Person: $10.00

This is the first review i ever wrote for a food place, so you can imagine what an impression they left me.....A VERY BAD ONE!

I have frequented Dessert House a few times before and it has always been a favourite of mine, but i think after they changed management or something, and also changed their name to PANCAKE Dessert House, their food and service also changed for the WORSE! Their service has never been good before, but tonight's service was horrendous!

Firstly, i ordered SPICY pork spare ribs because i ALWAYS have spicy pork spare ribs there and they never disappointed me, but then the one i had tonight wasn't even spicy at all. It tasted as if they did not even add any chilli, so i asked the waiter to ask the kitchen to help me add some chilli flakes or fresh chilli. But then the waiter said they cannot add chilli flakes because they don't have (i gave them the benefit of the doubt) so i asked if i could have more fresh chilli padis. (There were 5 small little cut chilli padis on my spare ribs!) He then told me they cannot add fresh chilli for me, hinting that i had to pay extra just for a little chilli padi to be added!!!! ok never mind...i asked for chilli oil instead, and tried to enjoy my used-to-be-favourite dish.

Then i asked my boyfriend to ask the waitress for a takeaway box, and so my boyfriend signalled for her. AND GUESS WHAT?????? That waitress looked at my boyfriend and gave that kind of WHAT-THE-FUCK-DO-YOU-WANT-LOOK and even did a hand gesture which meant WHAT-THE-FUCK-DO-YOU-WANT?

To make things worse, even though she noticed my boyfriend beckoning her to come over to serve us, SHE WALKED AWAY!!!!

What kind of service is that??????

So i called for her and asked her how come she ignored us when we called for her, and she just gave the ignorant look.

I was seriously very disappointed with the service, and the food too. This place has the worst service i ever experienced in a cafe, and i will NEVER patronise them again. There are other places which serve better food at a cheaper price, and of course with better service.

(I feel better after ranting anyway, thanks)

0 out of 0 people found this review helpful.
28/01/2009 01:53 AM
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Lesson I learned: never complain when still being served with food. If not happy, just walk away quietly and never come back.

cheers.

ador foodie 28/01/2009 11:04 AM

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